If you have the need to request an order related to a previous design that wasn't created by hyble, you have the below options:
Custom Service: These requests should be submitted via the custom workflow. By doing this, you enable the hyble team to access the previous order details, including design and content. We may not have the original print-ready files, but we do have visibility into previous orders from other suppliers, which allows us to recreate them. Please provide the details of when the previous order was placed, if known, to help us retrieve the correct previous order for recreation.
While we strive to make this process as convenient as possible, please be aware that in some cases, we may require you to provide specific customer logos or assets. We will communicate this requirement to you once we receive the order, ensuring a smooth process for recreating your previous jobs. If you have any questions or need further assistance, don't hesitate to contact us.