When an order is submitted, the hyble team will review and ensure all order details are provided and clear. If we are unable to proceed with the order as submitted, a hyble team member will put the order in the new Amends Required status. You will no longer receive requests for order clarification via email, all information and actions required will now live directly in the hyble app!
Step-by-Step Instructions for Handling "Amends Required" Orders
Locate the Order:
At the top of the hyble dashboard, you’ll see a message saying a custom order needs attention. Click “Review Order.
Open the Summary View:
Click on the order to open the full summary.
Check Comments:
In the summary view, review the comments section — this will explain what information is missing or what needs to be adjusted.
Amend the Order:
Click on “Amend Order” to return to the order form.
Make the Required Changes:
Update any details as requested in the comments. Comments can be left on page 2 of the form, in the additonal details section. 
Submit the Order:
Once the amendments are complete, submit the order as usual. It will come back to our team for review.
By following these steps, you can ensure that your order is amended correctly and resubmitted for further processing.
Depending on the service selected during the "Design Service" stage, the process for providing us with the requested files may vary. Please follow the relevant option below.
Option A: Supply Your Own Print File
If you initially selected this option and we've requested additional files, your order type will need to be changed.
- Scroll to the bottom of the page and select "Back" to return to the "Design Service" stage.
- We recommend selecting "Recreate or Amend a Design" at this stage.
- Upload both your base design and any additions (e.g., logos, images) in the File Upload section.
NOTE: If we've requested further details, select "Need a file recreated with some amendments" and provide more information in the text box that appears.
Option B: Recreate or Amend a Design
- Resume your 'Amends Required' order.
- Upload the requested files in the File Upload section (as above).
NOTE: If we've asked you to specify further details and you can’t find where to input them, select "Need a file recreated with some amendments" and elaborate in the text box that appears. Specify whether amendments are needed.
Option C: Create a Custom Design
- Proceed through the Custom Form until you reach Section 2, Design Brief.
- For any additional details we've asked you to clarify, enter them in the "Please provide any additional details for your design" text box.
- If a file is needed, proceed to the "Add Content" section. Use the "Upload files for your order" file upload section to provide any images or attachments.