Step 1: Log in to hyble
- Go to: https://pwa.hyble.app/
- Log in with your email and password to access your dashboard.
Step 2: Select the Customer
- From the dashboard, search for the customer by name (or location).
- Click Select Customer next to the correct customer.
Note: Selecting the customer first ensures the order is tied to the right account and order history.
Step 3: Open Custom Orders
- In the top-right corner, click the purple Custom Orders button.
- You’ll be taken to the Custom Orders page where you can start a new request
Step 4: Start a Custom Order
- Click Start Custom Order.
- This opens the order flow where you’ll choose your format and design options.
Step 5: Select a Format
Option A: Choose a Listed Format
If one of the pre-populated formats meets your needs:
- Scroll through the formats shown on the screen to find the option that best matches your project.
- Select the format you’d like to order.
- Review and choose from the available options, such as size, material, pages, and quantity.
- If you need to add special instructions, include them where prompted.
When placing an order for Menu Books, you can select the Menu Books tab under format options.
Option B: Order an “Other” Custom Item
If you don’t see the format you need listed:
- Scroll down to the bottom of the page to view additional options.
- Select Other Custom Item to order a format that isn’t shown.
Once selected, you’ll be prompted to enter specific details for your project, including the material and size. If you need more units than the listed quantity allows, you can note the required amount in the Design Brief section later in the order.
Click here to understand which design service to order
Choose a Design Service
If you selected Other Custom Item in the previous step, you’ll now be guided through the design setup for your custom order.
There are three options available:
At this stage, you’ll also be prompted to enter key project details, including the material and size for your custom item. These details are required before moving forward.
Option A: Supply Your Own Print File
Select this option if you already have a finished, print-ready design.
- Files must be uploaded as a PDF
- Minimum resolution: 300 dpi
- Files must include crop marks and 2.175mm bleed
- File size must match your selected format
No edits or amendments can be made with this option. Word documents and PNG files are not considered print-ready.
Option B: Recreate or Amend a Design
Select this option if you have an existing design that needs to be recreated, either exactly as-is or with changes. This screen allows you to specify how the design should be handled and how you’d like to provide the original file or reference details.
From here, choose whether the design should be recreated exactly with no amendments or recreated with some amendments. Next, select how you’d like to provide the design—by uploading a file, entering a non-hyble asset ID, or referencing a hyble custom order ID. If amendments are selected, you’ll be prompted to upload the relevant file and describe the requested changes before reviewing your order.
Option C: Create a Custom Design
Select this option when you’d like to request a brand-new, custom design created from scratch for your customer. Once selected, you’ll be guided through a series of steps shown at the top of the screen. Each step helps our design team understand your venue, content, and creative preferences.
Step 1: About the Venue
Provide details about the venue the design is for. This information helps our designers create marketing that’s appropriate for the space and audience.
Step 2: Design Brief
Use this step to describe your vision for the design. Share as much detail as possible, including style preferences, colours, layout ideas, or any inspiration you have. The more context you provide, the better we can tailor the design to your needs.
Step 3: Add Content
You can add the content in one of two ways:
- Upload files: Upload a Word or Excel document containing your content.
- Product form: Manually enter the content directly into the form.
You’ll also have the option to note a non-hyble asset ID at this stage, if applicable.
Step 4: Add Visuals
Upload any images needed for the design, such as product images, logos, or badges. To avoid delays or your order being placed on hold, we recommend uploading all required visuals here.
Accepted file formats include PNG, JPG, JPEG, SVG, and EPS. Please ensure images are high quality and clearly named.
Step 5: Review Order
Review all details carefully to ensure everything is correct. You can select Back to make changes if needed. Once you’re happy to proceed, select Proceed to Checkout to submit your order.
Step 7: Delivery & Payment
In this step, enter your delivery address and contact details, and review any costs provided upfront. Some custom orders may require a quote—if so, our team will follow up with you via email once pricing is available.
You can also add any state-specific bill-back information required for your order. Please note that hyble is unable to advise on state-specific chargeback rules. For guidance, we recommend contacting your internal approver.