We aim to ensure every order meets your expectations. However, if a printed item arrives damaged, misprinted, or otherwise incorrect, please follow the steps below.
What to Do
Please contact the support team within 10 working days of receiving your order.
When submitting your request, include:
Clear photos and/or videos showing the issue
A photo of the delivery packaging (if the order arrived damaged)
A brief description of the problem you are experiencing
If the Order Arrived Damaged During Shipping
Shipping carriers require specific documentation in order to process damage claims. Please provide the following:
Providing complete documentation helps prevent delays in reviewing and resolving your claim.
What Happens Next?
Our team will review the information provided and investigate the issue.
If the issue is determined to be the result of a hyble error or confirmed shipping damage, a complimentary reprint will be issued.