To ensure a fair and efficient process when handling damaged window cling orders, the following policy outlines the steps and criteria for assessing and resolving damage-related issues.

Please note:

• Photographic evidence is mandatory for all damage claims.
• Photos should include:
  • External packaging
  • Product in packaging
  • Close-ups of specific damage
• These images allow us to escalate appropriately with our print service partners and recover associated costs effectively.
• All damage complaints should be reported to our support team within 10 working days from the delivery date. Issues raised out with this window may not result in a free reprint or refund.

Visibly Damaged Products

• Any product exhibiting visible and significant damage (e.g., tears, large creases, ink smudging, misprints) will be re-printed FOC.
• Images of the damage must be provided for verification.

Light Product Creasing

• Products with minor creases or fold lines should still be applied as intended.
• These imperfections typically disappear once the product is applied to the window and do not impact performance or appearance.
• These do not qualify for re-print unless damage is proven to affect usability after installation (photos must be provided).

Minor Packaging Dents or Scuffs

• Boxes with light dents, scratches, or scuffs should still be opened and inspected.
• Customers must photograph the product inside the packaging to allow assessment of any internal damage.
• Re-print decisions will be made at the discretion of the Support team, based on the severity of damage.

Major Damages

• Orders received in boxes with significant crushing or structural damage
• A free-of-charge re-print will be offered upon confirmation of major damage.
• Clear photos of the external box damage must be submitted to support the claim.