If you need to recreate a previous design, either exactly as it was or with updates, you must first select Other Custom Item during the order process. This unlocks the Design Service screen where you can choose Recreate or Amend a Design.
Step 1: Log in to hyble
Go to: https://pwa.hyble.app/
Log in using your email and password.
Step 2: Select the Customer
Search for the customer by name or location.
Click Select Customer next to the correct account.
Step 3: Open Custom Orders
Click the purple Custom Orders button in the top-right corner.
Step 4: Start a Custom Order
Click Start Custom Order.
Step 5: Select the Same Format as the Previous Order
From the format page, select the same format that was used on the previous order you are recreating.
For example:
If the previous order was a Banner, select Banners
If it was an Acrylic Stand, select Acrylic Stands
If it was a Poster, select Posters & Large Formats
⚠️ Exception: If the previous order was a Menu Book, do not select a listed format. See the "Menu Book Orders (Exception)" section below ⚠️
Once selected, you will be prompted to enter:
Material
Size
Quantity
Any required project details
After completing these fields, continue to the Design Service screen.
Menu Book Orders (Exception)
If the previous order was a Menu Book, you must:
Select Other Custom Item as the format
Once selected, you will be prompted to enter:
Material
Size
Quantity
Any required project details
After completing these fields, proceed to Step 6: Choose a Design Service.
Step 6: Choose Design Service
You’ll now see the Design Service screen.
Select: Option B: Recreate or Amend a Design
Step 7: Choose How the Design Should Be Recreated
Below is how to decide:
🔎 Recreate Options
|
A. Recreate Exactly
No Amendments
Select this if:
You must then:
Result:
No edits will be made. This is strictly a reprint.
|
B. Recreate With Amendments
Select this if:
You must:
Important:
Clear, specific instructions reduce revisions and prevent delays.
|
Step 8: Review Order
Before proceeding, carefully review the following:
Material
Size
Quantity
Recreate selection (Exactly vs With Amendments)
Uploaded files and referenced IDs
Confirm that all amendment notes are clearly documented.
Click Next: Review Order to continue.
Step 9: Delivery & Payment
Enter:
Delivery address
Contact details
Review any upfront costs shown on the order.
If a quote is required, the design team will follow up via email once pricing is confirmed.
Add any required state-specific bill-back information.
⚠️ Note: hyble cannot advise on state-specific chargeback rules. Direct any chargeback questions to your internal approver ⚠️