Use this process to recreate a previous custom order exactly as it was or make updates to an existing design.
Step 1: Log in to hyble
Go to: https://pwa.hyble.app/
Log in using your email and password.
Step 2: Select the Customer
Search for the customer by name or location.
Click Select Customer next to the correct account.
Step 3: Open Custom Orders
Click the purple Custom Orders button in the top-right corner.
Step 4: Start a Custom Order
Click Start Custom Order.
Step 5: Select the Same Format as the Previous Order
From the format page, select the same format that was used on the previous order you are recreating.
For example:
If the previous order was a Banner, select Banners
If it was an Acrylic Stand, select Acrylic Stands
If it was a Poster, select Posters & Large Formats
⚠️ Exception: If the previous order was a Menu Book, do not select a listed format. See the "Menu Book Orders (Exception)" section below ⚠️
Once selected, you will be prompted to enter:
Material
Size
Quantity
Any required project details
After completing these fields, continue to the Design Service screen.
Menu Book Orders (Exception)
If the previous order was a Menu Book, you must:
Select Other Custom Item as the format
Once selected, you will be prompted to enter:
Material
Size
Quantity
Any required project details
After completing these fields, proceed to Step 6: Choose a Design Service.
Step 6: Choose Design Service
You’ll now see the Design Service screen.
Select: Option B: Recreate or Amend a Design
Step 7: Choose How the Design Should Be Recreated
Below is how to decide:
🔎 Recreate Options
|
A. Recreate Exactly
No Amendments
Select this if:
You must then:
Result:
No edits will be made. This is strictly a reprint.
|
B. Recreate With Amendments
Select this if:
You must:
Important:
Clear, specific instructions reduce revisions and prevent delays.
|
Step 8: Review Order
Before proceeding, carefully review the following:
Material
Size
Quantity
Recreate selection (Exactly vs With Amendments)
Uploaded files and referenced IDs
Confirm that all amendment notes are clearly documented.
Click Next: Review Order to continue.
Step 9: Delivery & Payment
Enter:
Delivery address
Contact details
Review any upfront costs shown on the order.
If a quote is required, the design team will follow up via email once pricing is confirmed.
Add any required state-specific bill-back information.
⚠️ Note: hyble cannot advise on state-specific chargeback rules. Direct any chargeback questions to your internal approver ⚠️