Please note: The new approvals page is currently only available for limited markets.
What's New
We've updated how approvers make decisions on orders to make the process even easier! The approvals process itself hasn't changed. You'll still get an email when an order needs your review, and you'll be able to action the approval as you do today, only now on a cleaner, more modern site.
How to get to the upgraded site
You can access the new Approvals page in a few different ways:
- Direct link: go there anytime at https://app.hyble.io/approvals
- From your order emails: the login links in your “order awaiting approval” emails have been updated. Just click through as usual, and you'll go straight to the upgraded site!
- From the current site: log in as usual, then click the pop-up banner at the top to open the upgraded site
Actioning an approval
- Log in to see all orders waiting for your review, grouped by shipment
- Select a shipment to view orders within it
- For each order, choose accept to approve it or reject to decline it
- If rejecting, select one or more reasons from the list
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Click Submit your decision to confirm decisions for the whole shipment
Viewing past decisions
- Open the reviewed tab
- Browse the orders you’ve actioned along with their status
- Need more details? Use the “order details” link on the order to open it in current site
Good to Know
Do I need new login details?
You can sign in with your usual login details, the same as today.
Has the way I approve orders changed?
No. You'll view, approve, and reject orders just as you do today but in a cleaner, more modern site.
Can I still use the current order management site if I need to?
Yes. You can carry on using this as much as you need to during the transition. We’ve shared an “order details” link to this site on each order you have approved, just head to the “reviewed” tab!
I'm a backup approver, what will I see?
You'll log in the same way and see any orders awaiting your approval.
I’m a multi-market approver, what will I see?
If you are a multi-market approver, the process will remain the same. You should continue to use the market selector tool, select your early access market, sign in to the new upgraded site and view orders for that chosen market.
Where can I find tracking information?
For tracking information, use the link out to the current site provided in the reviewed tab or head back to the current site directly.
What if I spot a bug?
Report it to support just as you would today, and the team will take it from there.
How do I share feedback?
A short survey will pop up in the upgraded site. We'd love to hear what's working well and anything you'd change.
Who do I contact if I have questions?
Get in touch with help@hyblesupport.com we'll be happy to help.
Is there any help to get started?
You can also join one of our office hours anytime for live support
- Monday's: 4:15 pm – 5 pm EST
- Wednesday's: 1:15 pm – 2 pm EST
- Friday's: 9:15 am – 10 am EST
Sign up here: https://www.sgwsu.com/learner/training/2dfb2154/enroll