Custom Order Statuses - What They Mean & What to Do

This guide helps you quickly find custom orders in Hyble and understand what each status means, including when you need to take action.

🔎 How to Find Custom Orders

1. Go to the Orders page
2. Select the “Custom Orders” tab
3. Use the search bar to find orders by Order ID or customer
4. Use the filters on the right to sort or filter results

📌 Status Guide (With Rep Actions)

🟡 Submitted

• What it means: Order is under review by the Hyble team
• Action: No action needed — wait for update

🟢 Hyble Accepted

• What it means: Order has been approved to move forward and is entering estimating
• Action: No action needed

❓ Hyble Question

• What it means: Hyble team needs clarification
• Action: Respond ASAP to avoid delays

🔴 Amends Required

• What it means: More information is needed; the order has been sent back to Drafts
• Action:
  • Open the order
  • Review comments/feedback
  • Update required fields
  • Resubmit using this guide:
    👉 https://help.hyble.tech/hc/en-us/articles/15118487444252-Actioning-Amends-Required-Orders

🟡 Awaiting Quote

• What it means: A custom production quote is being created (typically ~2 business days)
• Action: No action needed

🟡 Chargeback Estimation

• What it means: Order exceeds $250 and requires chargeback calculation
• Action: No action needed

🟡 Awaiting Manager Approval

• What it means: Quote has been sent to manager for approval
• Action: Follow up with manager if delayed

🟢 Manager Approved

• What it means: Costs approved; order moves to design phase
• Action: No action needed

🔴 Manager Rejected

• What it means: Costs were not approved
• Action:
  • Review feedback
  • Update order details as needed
  • Resubmit for approval

🟣 Design in Progress

• What it means: Designer is creating the proof
• Action: No action needed

🟣 Proof Sent

• What it means: Design proof is ready for review
• Action:
  • Review proof carefully
  • Approve or request changes

🟣 Design Revision

• What it means: Designer is updating the proof based on feedback
• Action: Wait for updated proof

🟢 Completed

• What it means: Order has been sent to production
• Action: No action needed

🚚 Shipped

• What it means: Order has been shipped

💡 Quick Tips for Reps

• Check Amends Required and Hyble Question first — these need immediate action
• Follow up on Awaiting Manager Approval if delayed
• Most delays are caused by missing information or pending approvals